These Terms of Use govern your use of Stashally and provide information about the Stashally Service, outlined below. When you create a Stashally account or use Stashally, you agree to these terms and the sub-sections herein. These Terms of Use constitute an agreement between you and Stashally Pte Ltd.
We agree to provide you with the Stashally Service. The Service includes all of the Stashally products, features, applications, services, technologies, and software that we provide to advance Stashally's mission: To help you share the products you buy and the things you love.
Offering personalized opportunities to create, connect, communicate, discover, and share.
People are different. We want to strengthen your relationships through shared experiences you actually care about. So we build systems that try to understand who and what you and others care about, and use that information to help you create, find, join, and share in experiences that matter to you. Part of that is highlighting content, features, offers, and accounts you might be interested in, and offering ways for you to experience Stashally, based on things you and others do on and off Stashally.
Fostering a positive, inclusive, and safe environment.
We develop and use tools and offer resources to our community members that help to make their experiences positive and inclusive, including when we think they might need help. We also have teams and systems that work to combat abuse and violations of our Terms and policies, as well as harmful and deceptive behavior. We use all the information we have-including your information-to try to keep our platform secure. We also may share information about misuse or harmful content.
Developing and using technologies that help us consistently serve our growing community.
Organizing and analyzing information for our growing community is central to our Service. A big part of our Service is creating and using cutting-edge technologies that help us personalize, protect, and improve our Service on an incredibly large scale for a broad global community. Technologies like artificial intelligence and machine learning give us the power to apply complex processes across our Service. Automated technologies also help us ensure the functionality and integrity of our Service.
Ensuring a stable global infrastructure for our Service.
To provide our global Service, we must store and transfer data across our systems around the world, including outside of your country of residence.
Research and innovation.
We use the information we have to study our Service and collaborate with others on research to make our Service better and contribute to the well-being of our community.
In return for our commitment to provide the Service, we require you to make the below commitments to us.
We want our Service to be as open and inclusive as possible, but we also want it to be safe, secure, and in accordance with the law. So, we need you to commit to a few restrictions in order to be part of the Stashally community.
You must be at least 13 years old or the minimum legal age in your country to use Stashally.
You must not be prohibited from receiving any aspect of our Service under applicable laws or engaging in payments related Services if you are on an applicable denied party listing.
We must not have previously disabled your account for violation of law or any of our policies.
You must not be a convicted sex offender.
Providing a safe and open Service for a broad community requires that we all do our part.
You can't impersonate others or provide inaccurate information.
You don't have to disclose your identity on Stashally, but you must provide us with accurate and up to date information (including registration information). Also, you may not impersonate someone you aren't, and you can't create an account for someone else unless you have their express permission.
You can't do anything unlawful, misleading, or fraudulent or for an illegal or unauthorized purpose.
You can't do anything to interfere with or impair the intended operation of the Service.
You can't attempt to create accounts or access or collect information in unauthorized ways.
This includes creating accounts or collecting information in an automated way without our express permission.
You can't attempt to buy, sell, or transfer any aspect of your account (including your username) or solicit, collect, or use login credentials or badges of other users.
You can't post private or confidential information or do anything that violates someone else's rights, including intellectual property.
You can't use a domain name or URL in your username without our prior written consent.
You can't post abusive or spam content on Stashally
As part of our agreement, you also give us permissions that we need to provide the Service.
We do not claim ownership of your content, but you grant us a license to use it.
Nothing is changing about your rights in your content. We do not claim ownership of your content that you post on or through the Service. Instead, when you share, post, or upload content that is covered by intellectual property rights (like photos or videos) on or in connection with our Service, you hereby grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content (consistent with your privacy and application settings). You can end this license anytime by deleting your content or account. However, content will continue to appear if you shared it with others and they have not deleted it.
Permission to use your username, profile picture, and information about your relationships and actions with accounts, ads, and sponsored content.
You give us permission to show your username, profile picture, and information about your actions (such as likes) or relationships (such as follows) next to or in connection with accounts, ads, offers, and other sponsored content that you follow or engage with that are displayed without any compensation to you. For example, we may show that you liked a sponsored post created by a brand that has paid us to display its ads on Stashally. As with actions on other content and follows of other accounts, actions on sponsored content and follows of sponsored accounts can be seen only by people who have permission to see that content or follow.
You agree that we can download and install updates to the Service on your device.
Please take note that Stashally might earn referral / affiliate income from links generated by user posts. We intend to give these referral / affiliate income as points / rewards / points / cashback / rebates to our users for recommending products and services.
If you select a username or similar identifier for your account, we may change it if we believe it is appropriate or necessary (for example, if it infringes someone's intellectual property or impersonates another user).
If you use content covered by intellectual property rights that we have and make available in our Service (for example, images, designs, videos, or sounds we provide that you add to content you create or share), we retain all rights to our content (but not yours).
You can only use our intellectual property and trademarks or similar marks as expressly permitted with our prior written permission.
You must obtain written permission from us or under an open source license to modify, create derivative works of, decompile, or otherwise attempt to extract source code from us.
We can remove any content or information you share on the Service if we believe that it violates these Terms of Use, our policies, or we are permitted or required to do so by law. We can refuse to provide or stop providing all or part of the Service to you (including terminating or disabling your account) immediately to protect our community or services, or if you create risk or legal exposure for us, violate these Terms of Use or our policies, if you repeatedly infringe other people's intellectual property rights, or where we are permitted or required to do so by law. If we take action to disable or terminate your account, we will notify you where appropriate.
Content you delete may persist for a limited period of time in backup copies and will still be visible where others have shared it. This paragraph, and the section below called "Our Agreement and What Happens if We Disagree," will still apply even after your account is terminated or deleted.
If any aspect of this agreement is unenforceable, the rest will remain in effect.
Any amendment or waiver to our agreement must be in writing and signed by us. If we fail to enforce any aspect of this agreement, it will not be a waiver.
We reserve all rights not expressly granted to you.
This agreement does not give rights to any third parties.
You cannot transfer your rights or obligations under this agreement without our consent.
Our rights and obligations can be assigned to others. For example, this could occur if our ownership changes (as in a merger, acquisition, or sale of assets) or by law.
Our Service is provided "as is," and we can't guarantee it will be safe and secure or will work perfectly all the time. TO THE EXTENT PERMITTED BY LAW, WE ALSO DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We also don’t control what people and others do or say, and we aren’t responsible for their (or your) actions or conduct (whether online or offline) or content (including unlawful or objectionable content). We also aren’t responsible for services and features offered by other people or companies, even if you access them through our Service.
Our responsibility for anything that happens on the Service (also called "liability") is limited as much as the law will allow. If there is an issue with our Service, we can't know what all the possible impacts might be. You agree that we won't be responsible ("liable") for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or related to these Terms, even if we know they are possible. This includes when we delete your content, information, or account.
If you are a consumer, the laws of the country in which you reside will apply to any claim, cause of action, or dispute you have against us that arises out of or relates to these Terms ("claim"), and you may resolve your claim in any competent court in that country that has jurisdiction over the claim. In all other cases, you agree that the claim must be resolved exclusively in Singapore, that you submit to the personal jurisdiction for the purpose of litigating any such claim, and that the laws of the Republic of Singapore will govern these Terms and any claim, without regard to conflict of law provisions.
We always appreciate feedback or other suggestions, but may use them without any restrictions or obligation to compensate you for them, and are under no obligation to keep them confidential.
Stashally Concierge is our cross-border concierge buying service. In using this service within Stashally, you hereby agree to the following terms and conditions. In the event of conflict or ambiguity between the Stashally Terms of Use and this sub-section, the latter will prevail.
We support the following payment methods:
You will bear all additional charges for the cost of transaction imposed by your chosen payment gateway provider and/or credit card company. This cost is reflected at Stashally Concierge’s Checkout page unless stated otherwise.
You shall promptly confirm and pay any service charges as specified in the Stashally Concierge website which include but are not limited to the following components:
Successful payment does not guarantee that the customer’s order is confirmed. Orders are accepted on a best effort basis by Stashally Concierge and is only confirmed once they are successfully bought by Stashally Concierge. In the event that Stashally Concierge was not successful in fulfilling part or all of an order, Stashally Concierge will refund the customer with only that part of the order.
You shall be liable for any additional duties, taxes, additional charges for customs clearance and any other applicable charges imposed by any local or government authority of the destination country that was not foreseen by Stashally Concierge, before the item is delivered to your local mailing/delivery address or made available for self-collection at any self-collection point. For the purpose of clarity, we will include all known duties, taxes and additional charges at the checkout page.
Only payment via the site or otherwise as stated by Stashally Concierge will be accepted.
All payments must be made in full. Stashally Concierge may hold onto the ordered item if payment has not been made in full until the full payment has been made. We reserve the right to dispose of the item in any manner desired in accordance with these terms and conditions.
Customers are required to compensate us for the cost of storage of said item, shipping charges, storage charges, duties and taxes incurred by us, and all claims, damages, fines and expenses incurred if the shipment/item is seen as prohibited, dangerous and/or illegal. We reserve the right to dispose of said item in any manner desired if payment of all charges within thirty (30) days of notification has not been made.
We reserve the right to change the selection of payment gateway providers on Stashally Concierge at our discretion, at any point in time.
Stashally Concierge is a service that allows customers to order products from any merchant in supported countries. We are not a retailer or reseller of the merchandise ordered.
As we are not the retailer or reseller or merchant, all orders are fulfilled on a best-effort basis. This means that we will do our best to fulfil all orders made on Stashally Concierge. However, ordered items may sometimes become unavailable (out-of-stock / back-ordered / large price changes / other restrictions etc) when Stashally Concierge is buying from the relevant merchants. For such items, we will refund only the part of the orders that was not fulfilled (including any service fee, shipping charges and FX charges).
We are also unable to fulfil certain items due to restrictions by the merchants. For example, items or shipping rates from Amazon Prime, video-on-demand or other downloads as these would violate the Terms & Conditions of the respective merchants.
The quality of the product(s) and the accuracy of the claims are the responsibility of the manufacturer of the product(s). We do not warrant, represent or guarantee the quality of the product(s) or that the claims made by the manufacturer are accurate. To the full extent permissible by applicable law, we disclaim all warranties (whether express or implied) including but not limited to, that the product(s) will meet your function and/or requirements or be fit for a particular purpose. We advise customers to purchase only from reputable merchants and sites. We shall not be responsible for any loss or injury or damage incurred thereby.
As much as possible, we will try to prevent you, the customer, from buying prohibited items. However, some prohibited may inevitably slip through our checks and will become available for purchase on Stashally Concierge. It is thus on the onus of the customer to check and ensure that items being bought are not prohibited by the country of origin and/or the country of destination.
Stashally Concierge is a service that provides cross-border shopping buying services. Therefore, any cancellations, returns and warranty claims handled by Stashally Concierge on behalf of the customer may incur additional shipping and handling fee.
Stashally Concierge does not guarantee that any cancellations, returns, refunds or warranty will be successfully accepted by the merchants.
While Stashally Concierge will try our best to liaise and deal directly with the merchant in respect with any refunds, returns, exchanges, rebates, money-back guarantee policies and/or procedures requested by you, the customer. All such policies and/or procedures will be in accordance with the merchant’s policies and procedures
In the case where customers decide to cancel their orders while the item ordered is still in the source country as confirmed by us to you in writing, customers may contact us for the return of the item to the merchant. This return may be subjected to service charge and the domestic delivery cost where applicable if the merchant does not provide free return delivery. Notwithstanding any free domestic returns provided by the merchant, customers will be responsible for all service charges as may be notified by Stashally Concierge
You acknowledge that import of controlled items require the approval from the relevant customs authorities or any controlling authority. Items requiring approval from the relevant controlling authority or customs authorities will be detained by the relevant customs authorities. You will be notified to obtain an import licence from the controlling authority or customs authorities concerned. Upon presentation of the licence and payment of any charges to the relevant customs authorities, the item will be released to you.
You agree to abide by these terms and conditions at all times and ensure that items purchased from the merchants’ website(s) are not articles prohibited under any law in force in the destination country and the country of origin. The broad categories of prohibited items include but are not limited to explosives, poisons, flammable items, radioactive material, compressed gas, corrosive, firearms and any items which by its nature of packing may expose our employees or contractors to injury or cause damage to other items.
We may, at our sole discretion, but are not be obliged to open and inspect, for any reason, any item in the shipment.
We shall take all reasonable precautions to prevent unauthorized persons from having access to the product(s) and shall also take all reasonable precautions against loss of or damage to the same during the delivery to you.
Our service is provided on a best-effort-basis and we shall not be in any case held liable for any loss, damage, or failure to perform any obligations as specified on the platform or feature.
During our relationship with you, we may collect personal data from you. Examples of types of personal data we may collect include your name, contact details, mailing and delivery addresses, birthday, network and device data (including your IP address and device), your shopping behaviours, facial image, voice recording (for customer service calls) and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us.
If you have provided us with personal data relating to a third party by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their information for the respective purposes.
We usually do not collect your credit card details, whether to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card details are stored with us. However, we may collect your bank account details to process refunds.
Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.
We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. We reserve the right to amend these Terms of Service at any time. All amendments to these Terms of Service will be posted online. However, continued use of the site, platform, app, will be deemed to constitute acceptance of the new Terms of Service.
Latest: 5th August, 2019
